UCPath Celebrates New Office Spaces

The shared services center in Riverside is a major component of the UCPath project

UC executive Peter Taylor (left) and UC Regent Charlene Zettel at the UCPath ribbon cutting with UC Riverside’s Chuck Rowley and Maria Anguiano. PHOTO BY MICHAEL ELDERMAN

The UCPath center celebrated the completion of its third-floor offices with a ribbon-cutting ceremony on Friday, Jan. 31. The event was held at 14350 Meridian Parkway in Riverside.

Sen. Richard Roth, Assemblyman Jose Medina and UC Board of Regents Chair Bruce Varner attended the event.

The UCPath shared services center is a major component of the UCPath project, which will provide streamlined and standardized payroll, benefits and human resource processes.

UCPath will replace UC’s 35-year-old payroll/personnel system with a single payroll and human resources technology system, will standardize and streamline payroll and human resources processes systemwide, and will centralize certain human resource/academic personnel and payroll transactional processes with the UCPath shared service center.

UCPath will begin its rollout at UCOP, with the system planned to be fully operational for UCOP employees by Jan. 1, 2015. Other UCs are expected to follow suit soon afterward.

When implementation is complete, the center will have up to 480 employees who will play a role in delivering online and one-on-one assistance to all 190,000 UC employees.

UCPath is a high-priority project that is part of the university’s Working Smarter program, which aims to implement operational effectiveness and universitywide cost savings as a key tenet of long-term viability.

The third-floor build-out offers low-walled, double-cubicle workspaces that allow for interactive work sessions, as well as huddle areas for small meetings, as well as large, medium and small conference rooms. The building’s green features include large double-paned windows that provide natural daylight, with the indoor lighting system automatically adjusting as needed. The HVAC system and electrical system are located beneath the raised flooring, virtually eliminating the need for ducting and allowing for easier repair and replacement.

Currently there are 48 employees at the center. They are working closely with a team in Oakland to develop tools that will include:

  • A case management system with an “Ask UCPath” function for employees and managers, providing faster and accurate routing of questions and service requests.
  • A knowledge management system to give employees access to information that is specifically relevant to them.
  • A Web portal that will unify self-help tools into a single online experience.
  • A system to route calls to the appropriate workgroup.
  • An enterprise level document management system for storage, retrieval and maintenance of millions of supporting HR and payroll documents.

Before the third floor was complete, employees worked on the first floor of the building in temporary quarters furnished by the builder.

UCPath Center quick facts:

  • UCPath Center staff are assigned to one of five departments: production, employee services, quality and performance management, information technology, and human resources. A facilities specialist and health and safety expert are also located on-site.
  • In May 2012, UC leaders chose Riverside from among six campuses that submitted proposals to host the center, based on its central Southern California location, which provides the ability to leverage existing UC talent, as well as lower living and housing costs and the availability and condition of space that could be used for the shared service center.
  • The center is located about six miles from the UC Riverside campus. Center staff are employees of the University of California Office of the President.
  • The three-story, 150,000-plus-square-foot Gold LEED-certified building was completed in 2008 but remained empty until the University of California purchased it in late 2012

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E-mail: lille.bose@ucr.edu

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