UCR Today

Help UC Riverside Become Organizationally Excellent

Vice Chancellor Maria Anguiano (left) speaks with Organizational Excellence speaker Mara Fellouris at the May 11 event; on Fellouris' left is Vice Chancellor Ron Coley.


`UC Riverside staff, faculty and students have heard four speakers describe best practices in organizational efficiency in a lecture series brought to campus by Ron T. Coley, vice chancellor of business and administrative services, and Maria Anguiano, vice chancellor for planning and budget.

Now it is time to pull together a conversation about the way forward for UC Riverside’s infrastructure. A culminating conversation is set for 1:30 to 4:30 p.m. on Tuesday, May 26, in HUB 302.

The goal is to bring to UCR a view into the different ways other organizations are improving their operations and procedures.

The speakers in the Organizational Excellence series came from three universities (University of Washington, UC Berkeley and UC San Francisco) and from the city of Houston. They introduced the audience to four different approaches to improving efficiency, service and organization.

“Whether you attended one, two, three, or none of the previous speakers, please come and be part of this exciting transformational time,” said Anguiano. “Help us determine our own vision.”

Mara Fellouris, executive director of the UC San Francisco Program Management Office, presented the fourth session of UCR’s Organizational Excellence Speaker Series on May 11.

Fellouris, whose work at UCSF involves implementing administrative systems, improving the process of operations, and strategic and organizational change, among others, talked about leading her campus’ Program Management Office. She helped transform UCSF — an institution dedicated to health services and research — by improving services and lowering costs. Some of these services included transitioning payroll to an online system, automating billing and more.

By systemizing the way they eliminated “dopey processes” and having a dedicated project management office, Fellouris said, they were able to apply lessons learned on every project to others, and adapt to various needs.

On April 14, Omar Reid of the city of Houston presented a session on the various out-of-the-box ways the services provided to the city of Houston’s workforce were improved. Read more.

Peggy Huston, chief operating officer of UC Berkeley’s Campus Shared Services, a campus efficiency and staff realignment program, was the featured speaker on March 25. As the previous head of UC Berkeley’s Operational Excellence Program Office, Huston led Berkeley’s effort to improve and streamline its administrative services, processes, technologies, and metrics. Read more.

Mark McKenzie of the University of Washington kicked off the series on February 23, with a talk on the Lean Process, a system in place at UW. With Lean, UW found that by engaging workers in the process of change and developing a shared culture, there was less waste and redundancy. Read more.

Each presentation concluded with a Q&A with the presenters and an interactive workshop that gathered the attendees’ ideas for innovation at UCR.

The presentations are archived online (watch the archived presentations online).

RSVP for the upcoming event on May 26 or call (951) 827-5636.