A Look Back at a Year of Organizational Excellence

During the May 11th Organizational Excellence (OE) campus wide event cohosted by Vice Chancellors Maria Anguiano and Ron Coley, the purpose and drive of OE came into focus: OE seeks to create a culture that inspires all members of our campus community to improve the use of available resources so that we operate at maximum productivity.

Seated to capacity, the event brought together faculty and staff from across campus to not only receive updates of what has recently been accomplished, but to also consider how OE might impact their individual work environments.

Provost Paul D’Anieri opened the event with a campus update, noting the significant increase in UCR federal research awards over the last several years, which is unusual for a public university given the current funding environment. The Provost also highlighted UCR’s impressive graduation rates among the diverse student population, calling it “the envy of other universities.” Later, he presented work group members with certificates in recognition of their significant efforts and contributions.

Provost Paul D'Anieri talks about the achievements of UCR. Carrie Rosema

Provost Paul D’Anieri talks about the achievements of UCR.
Carrie Rosema

Members of the OE work groups also presented their research and recommendations to their peers. Founded last year, the work groups were charged to consider how best to incorporate OE throughout campus in four critical areas: creating a culture of collaboration and innovation, standardizing and streamlining business processes, and facilitating professional development.

“The work groups chronicled their respective journeys, candidly describing the importance and, at times, difficulty of collaboration and engagement,” Coley said.

Vice Chancellor Ron Coley speaks May 11. Carrie Rosema

Vice Chancellor Ron Coley speaks May 11.
Carrie Rosema

“The Workgroups also provided recommendations to the campus regarding change management and LEAN methodology, clearly stating that none of the changes or productivity improvements are intended or expected to result in a reduction to campus staff since the campus is growing and needs additional capacity in every area.”

Presentations described specific changes that have been made. Carrie Rosema

Presentations described specific changes that have been made.
Carrie Rosema

Several case studies were presented to demonstrate how OE actually facilitates change across campus, translating the OE principles and work group recommendations from theory into practical, relatable examples. For example, CHASS FAO Tanya Wine and Analyst Amanda Labagnara discussed recent capacity building efforts within the College of Humanities, Arts and Social Sciences (CHASS), including the transition of the CHASS payroll function to BAS Shared Services which has allowed CHASS staff to focus on other priorities.

CHASS also noted that the payroll change has been coupled with Dean Peña’s support of and regular attendance to the CHASS LEAN Book club. The example clearly resonated with the audience as the presenters expressed how the open support and encouragement of a senior leader, combined with OE efforts, has made a significant impact on their own professional development, with a corresponding increased capacity to perform their work.

The event also provided an opportunity for the campus to collectively outline the path forward for OE. A participant survey identified onboarding, staffing constraints and the performance management process as the top “pain points” in need of improvements. Participants also indicated the need for leadership development and team-building training opportunities in order for OE to promote change at the departmental level.

The session closed with a workshop component where OE Ambassadors led table discussions, encouraging participants to consider how they could incorporate OE into their individual departments.

Vice Chancellor Maria Anguiano enjoys the presentation. Carrie Rosema

Vice Chancellor Maria Anguiano enjoys the presentation.
Carrie Rosema

“The enthusiasm in the room was palpable during the robust report out as participants envisioned how OE could literally transform their organizations,” said Anguiano. “It is clear that Organizational Excellence will have its strongest impact when individuals within each organization take ownership of these OE principles and partner with leadership to bring forth effective solutions and improvements.”

Media Contact

Tel: (951) 827-4756
E-mail: john.warren@ucr.edu

Additional Contacts

Kimberly Villanueva
Tel: 951 827-3242
E-mail: kimberly.villanueva@ucr.edu

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