TAPS receives national accreditation

Certificate for UCR TAPS

UCR is the first UC to be recognized as an accredited parking organization

After six months of gathering documentation and reviewing processes, UC Riverside’s Transportation and Parking Services department became the first UC to become recognized as an Accredited Parking Organization by the International Parking Institute, known as IPI.

According to IPI’s website, this Virginia-based institute is the largest association of parking professionals in the world. Within IPI is the Accredited Parking Organization, designed to establish national and international standards for professionalism, accountability, innovation, responsibility, and performance.

The accreditation came during the summer break, said Irma Henderson, director of Transportation and Parking Services, also known as TAPS. LINK TO INCLUDE https://www.parking.org/2018/06/20/ipi-announces-latest-parking-organizations-to-earn-accreditation-or-accreditation-with-distinction/

In a letter from IPI, the organization leaders explained that APO “is a certification for parking organizations that have achieved a comprehensive standard of excellence. APO recognizes best practices in responsible parking management and operations, customer service, professional development, sustainability, safety, and security.”

For Henderson, this process was an opportunity to review internal processes and benchmark them against the industry. Being recognized as an APO meant six months of research and compiling paperwork, all of which translated into nearly 50 gigabytes of documentation.

The process allows TAPS to demonstrate accountability to its customers, said Henderson, who is also an active member of IPI.

“The APO award is like a checks and balances, it states that we are doing what we say,” she said. “It’s an outside industry validation.”

– Sandra Baltazar Martínez

UC receives a Focus on Efficiency Award from the California Higher Education Collaborative

Right to left: My-Linh Tran, training coordinator; Christine Flanders, senior training manager; Janette de la Rosa Ducut, training director; Cathy O’Sullivan, chief of staff to the chief operating officer,
UC Office of the President

The project began with recognition that the lack of communication and influence skills presented major reputational risks to EH&S departments, and threatened safety culture initiatives. This was because safety staff, while armed with technical knowledge, lacked people skills needed for successful programming.

Unfortunately, the only solution available was the EH&S Academy hosted at the University of Texas. Barriers to participation for both systems included excessive travel costs, expensive registration fees, and eventually California law, which prohibited state-funded travel to Texas (AB1887).

In response, a training team at UC Riverside tackled the problem using existing resources. In 2016, the EH&S Professional Education program was created. This innovative solution bridged silos by developing knowledge leveraging an eLearning delivery method. Staff completed online training courses, then later attended a workshop code-named “How not-to-be-a jerk training.” Afterward, they were issued “EH&S Professional” certifications and continuing-education units.

To create the online training courses, web conference software was used to record the voice and presentations of speakers. Later, eLearning software was used to edit and publish to a free, shared learning management system.

Within a couple of months, the entire program was online for consumption at the convenience of participants. On top of that, it was offered free of charge, including hotel, travel, and rental costs. Meanwhile, participants continued to perform their daily work, since the courses could be taken online anytime, and picked up where people left off if they could not do it in one sitting.

This is the first time that a hybrid model was used to develop professional skills for EH&S staff. To date, a total of 461 attendees have participated. This is great service to the approximately 600 staff in safety departments throughout both systems.

For more information, visit www.ehsProfessional.education

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